Questions about smartphones and repairs

What does refurbished mean at BestValuePhones? These are previously used smartphones that are checked and cleaned. Look at the described condition and the chosen version for each smartphone. Refurbished does not automatically mean every part is new.

What are smartphones checked for? The current explanation from BestValuePhones names screen, battery, camera, speakers, buttons, charging port and network. That describes our published working method. The details of your chosen version are on the product page.

Is an smartphone with more storage also in better condition? No. Storage and condition describe different things. Compare both separately and choose the version that suits what you want to keep and the signs of use you find acceptable.

Do the photos always show the exact smartphone I will receive? Read the note with the image. Some images are a model overview with several colours; others show one photographed smartphone. That does not prove that you will receive exactly the device pictured. Only assume so when the photo demonstrably belongs to your chosen version and unit.

What does smartphone battery condition mean? It is an indication of the battery capacity compared with when the battery was new. The charging percentage in the status bar is something else. The actual runtime also depends on how you use it.

What warranty and return period are on the website? BestValuePhones states 6 months warranty and a 30-day return period. Read the full existing explanation under Warranty and Return period. This short summary does not replace it.

Can I collect my purchase? Yes, collection in Burgum is possible by appointment. See Shipping and collection and contact us to arrange your visit.

Can I have my smartphone repaired without an appointment? Drop-off in Burgum is by appointment. First look at the existing repair options for your smartphone and contact us if you are in doubt.

Where do I find the repair price? In the existing repair overview you choose the smartphone model and the repair. The price for another model does not have to apply to your smartphone.